Last Updated: November 19, 2025

1. Acceptance of Terms

Welcome to hisolace.com (the “Site”), operated by SOLACE LLC (“Company,” “we,” “us”). By accessing this Site or purchasing our services, you (“User,” “Client,” “you”) agree to be bound by these Terms. If you do not agree, please do not use the Site.

YOU MUST BE AT LEAST 18 YEARS OLD TO USE THIS SITE OR OUR SERVICES.

2. Intellectual Property Rights

The content on this Site, including text, graphics, logos, videos, and software, is the property of SOLACE LLC and is protected by United States and international copyright laws. You may not reproduce, distribute, or create derivative works from our content without express written permission.

3. Nature of Services & “No Guarantee” Disclaimer

A. Educational Content (Blog/Site): Information provided on this Site regarding cybersecurity threats and best practices is for general educational purposes only. It does not constitute legal or professional binding advice until a formal client relationship is established.

B. Paid Services (Advisory Only): If you engage us for cybersecurity services (e.g., assessments, hardening), you acknowledge that our role is advisory. We use industry-standard practices to reduce risk.

C. NO GUARANTEE OF IMMUNITY: SOLACE LLC DOES NOT GUARANTEE 100% IMMUNITY FROM CYBER THREATS. Hacking, ransomware, and data breaches are evolving risks. Our services are designed for risk reduction, not risk elimination. By using our services, you accept that residual risk exists.

4. Third-Party Tools & Links

This Site may link to or recommend third-party software (e.g., VPNs, Antivirus).

Direct Relationship: You acknowledge that you contract directly with these third-party providers.

No Liability: SOLACE LLC is not responsible for the performance, billing disputes, data breaches, or failures of any third-party tools or websites linked from our Site.

5. User Obligations

You agree not to:

Use the Site or our services for any illegal purpose.

Attempt to hack, reverse engineer, or disrupt the integrity of our Site.

Misrepresent your identity or affiliation with any person or entity.

6. Payments and Refunds

Fees: Services are billed on a one-time fee basis as quoted at the time of purchase.

No Refunds: Due to the labor-intensive nature of our analysis and reporting, all fees are non-refundable once the service engagement has commenced.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW (INCLUDING CONNECTICUT LAW):

A. USE OF SITE: YOUR USE OF THE SITE IS AT YOUR SOLE RISK. THE SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

B. DAMAGES: IN NO EVENT SHALL SOLACE LLC BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, FINANCIAL LOSS, OR SYSTEM FAILURE, ARISING OUT OF YOUR USE OF THE SITE OR SERVICES.

C. CAP: OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO SOLACE LLC IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

8. Indemnification

You agree to indemnify and hold harmless SOLACE LLC from any claims, damages, or expenses arising from your use of the Site, your violation of these Terms, or your violation of any rights of a third party.

9. Dispute Resolution (Binding Arbitration)

A. Binding Arbitration: Any dispute arising out of these Terms shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in Hartford County, Connecticut. B. Class Action Waiver: You waive the right to participate in a class action lawsuit. Arbitration shall proceed solely on an individual basis.

10. Governing Law

These Terms are governed by the laws of the State of Connecticut, without regard to conflict of law principles.

11. Contact Information

SOLACE LLC legal@hisolace.com