Dealing with a hack? A personal cybersecurity expert takes over — now.
Discreet, human-led response to recover from a hacked account, identity theft, or suspicious activity. Help within minutes, not a queue.
FEATURED IN
24/7 EMERGENCY RESPONSE
SERVING FAIRFIELD & WESTCHESTER COUNTIES
100 % CONFIDENTIAL
EMERGENCY RESPONSE
Are you dealing with...?
If any of this is happening, call now. The sooner we contain it, the more we can save.
Hacked email or online account
Strange messages sent as you, or you've lost access
Identity theft or fraud
Accounts, loans, or charges opened in your name
Online extortion or blackmail
Someone is threatening to expose you
Hacked or infected device
Your phone or computer is behaving strangely
Locked out of an account
Your recovery email or phone was changed
Suspicious activity
Something feels wrong but you're not sure what
Something else, or not sure where it fits?
- Paul Pioselli, Founder of Solace
ABOUT SOLACE
Real expertise. A real person to call.
Solace was founded to fill a critical gap: when individuals and families face cybersecurity emergencies, or need more advanced protection, there is no one to call. Generic cyber tools only address part of the problem. Tech support doesn't respond to crises. Your IT person isn't trained for complex risks. We are.
Our team brings backgrounds in cybersecurity, law enforcement, and financial services, combined with the discretion and personal attention that our clients expect and deserve.
WHY SOLACE
20+ Years Global Cybersecurity Expertise
Trained in U.S. Department of Defense Security Protocols
CISSP & CISM Board Certified
HOW IT WORKS
Three steps to resolution
1
Call or Message Us
Describe what's happening. Everything is confidential. We never ask unnecessary questions.
2
We Take Immediate Action
on-site or Remotely. We contain the threat and begin resolution within minutes.
3
Resolved & Secured
We fix the issue, secure your digital life, and brief you on what happened and how to stay safe in the future.
RESULTS
Discreet resolution. Proven outcomes.
1,000+
PRIVATE CASES RESOLVED
< 47 min
AVERAGE RESPONSE TIME
100%
CONFIDENTIAL CASE RECORD
I called at 10 PM on a Saturday and they were at my house within the hour. The problem was resolved by morning. I cannot overstate how much that meant to my family.
Everett R.
— Greenwich, CT
My mother was scammed out of a significant amount of money. Solace handled everything from the police report to securing her accounts. She never had to explain the situation twice.
Tristan W.
— Darien, CT
The situation I was dealing with was deeply personal. Solace treated it with absolute discretion and professionalism. I didn't have to worry about who else would find out.
Courtney J.
— Scarsdale, NY
Balancing my medical practice and personal privacy is challenging - Solace provided me with useful cyber protections that fit my digital habits.
Hugh G.
— New York, NY
Trusted by family offices, attorneys, and private wealth advisors across Fairfield & Westchester Counties.
QUESTIONS
What you need to know
How quickly can Solace respond to a cybersecurity emergency?
Immediately. A cyber expert answers your call directly, not a ticket or a queue, and begins triage on that same call, day or night. In most cases we’re actively containing the situation within the hour. The sooner we’re engaged, the more damage we can limit, so it’s worth calling before you do anything else.
How do I know Solace is legitimate?
A fair question, because the people who prey on hacking victims often pose as the rescue. We’re a registered business with named, credentialed experts you can verify before you engage, and we will never ask you to pay in gift cards, wire money to “unlock” an account, or hand over remote access on the spot. If anyone contacting you does any of that, that’s the scam, not the help. You’re welcome to verify us independently before sharing a single detail.
How much does Solace's emergency cybersecurity service cost?
Concierge response is a premium service and we’re transparent about it: you’ll know the engagement fee before any work begins, with no surprise charges added mid-crisis. The initial call to assess your situation is free, so you understand what’s involved and what it costs before you commit to anything. Call and we’ll walk you through it.
Is everything I share with Solace confidential?
Yes — discretion is central to how we work. We don’t disclose that you’re a client, or any detail of your case, without your consent, except in the rare instances where the law requires it, which we’d discuss with you first. For clients whose privacy is part of what’s at stake, we can structure the engagement specifically to protect it.
Can Solace actually recover my accounts, money, or identity?
Often, yes, and we’ll be straight with you about what’s realistic. We move first to contain the breach and stop further loss, then work to regain access, reverse damage, and restore your identity where it can be done. Some things, certain transferred funds, for instance, can’t always be reversed, but containing the situation and preventing the next loss almost always can. On the first call we’ll tell you what we expect is recoverable.
What happens when I call Solace?
You reach a cyber expert who steadies the situation and runs a rapid assessment: what’s been compromised, what’s still at risk, and what to do in the next few minutes. From there we take over and manage the response end to end, keeping you informed without burdening you with the technical work. You can also call on behalf of a family member or someone you support, we regularly work through an assistant, advisor, or relative.
Will Solace need my passwords or access to my devices?
We work to keep you in control. Where access is needed, we explain exactly why beforehand and guide you through secure steps yourself wherever possible, we don’t demand blanket remote access or your master passwords as a condition of helping. Anyone who does is a warning sign, and we’ll show you the safe way instead.
I was hacked days ago, is it too late to get help?
Rarely. Even after time has passed or a ransom has been paid, there’s usually meaningful action left: shutting down the access still being used against you, limiting further fraud, securing what remains, and documenting everything for your bank, insurer, or law enforcement. Call and we’ll tell you what can still be done, waiting only narrows the options.
If you have any more questions, please reach out to our client support team.
