Solace LLC Privacy Policy

Last Updated: November 19, 2025 Effective Date: November 19, 2025

1. Introduction

SOLACE LLC (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website hisolace.com (the “Site”) and when you engage our personal cybersecurity services.

We operate under the jurisdiction of the State of Connecticut and align our practices with the Connecticut Data Privacy Act (CTDPA).

2. Information We Collect

A. Information You Provide Voluntarily

We collect information you explicitly provide to us when you fill out a contact form, request a consultation, or purchase a service:

• Identity Data: Name, email address, phone number.
• Inquiry Data: Details provided in your message regarding your cybersecurity needs.
• Payment Data: If you transact on our Site, payment data is processed directly by our third-party processors (e.g., Stripe/PayPal). We do not store full credit card numbers.

B. Information Collected Automatically (Website Usage)

When you visit our Site, we (and our service providers) may automatically collect:

• Device Data: IP address, browser type, operating system, and device type.
• Usage Data: Pages visited, time spent on the Site, and referring URLs.
• Cookies: We use cookies and similar tracking technologies to improve site performance and security.

3. How We Use Your Information

We use your data strictly for the following purposes:

• Service Delivery: To process transactions and deliver the cybersecurity services you requested.
• Website Security: To monitor our Site for fraud, specialized attacks (DDoS), and technical issues.
• Communication: To respond to your inquiries and send administrative information (e.g., updates to terms).
• Legal Compliance: To comply with applicable laws and legal processes.

4. Data Sharing and Disclosure

WE DO NOT SELL YOUR PERSONAL DATA. We do not trade, rent, or sell your information to data brokers.

We may share data only in these limited circumstances:

• Service Providers: With trusted vendors (e.g., website hosting, payment processors) strictly for the purpose of enabling our business operations.
• Legal Obligations: If required by a subpoena, court order, or law enforcement investigation.

5. Third-Party Links and Tools

Our Site may contain links to third-party websites, tools, or software (e.g., antivirus vendors, password managers). We are not responsible for the privacy practices or content of these third parties. If you click a link to a third-party site, their privacy policy governs your data.

6. Your Rights (Connecticut Data Privacy Act)

Residents of Connecticut have specific rights regarding their personal data:

• Right to Access: Confirm if we are processing your data and access it.
• Right to Correction: Correct inaccuracies in your data.
• Right to Deletion: Request deletion of personal data provided by you.
• Right to Data Portability: Obtain a copy of your data in a portable format.

To exercise these rights, please contact us at legal@hisolace.com . We will verify your request and respond within 45 days.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

8. Contact Us

SOLACE LLC legal@hisolace.com